(This article was reprinted in the online magazine of the Institute for Ethics & Emerging Technologies, November 11, 2016.)
I recently read an article in The Atlantic by Tristan Harris, a former Product Manager at Google who studies the ethics of how the design of technology influences people’s psychology and behavior. The piece was titled: “The Binge Breaker” and it covers similar ground to his previous piece “How Technology Hijacks People’s Minds — from a Magician and Google’s Design Ethicist.
Harris is also a leader in the “Time Well Spent” movement which favors “technology designed to enhance our humanity over additional screen time. Instead of a ‘time spent’ economy where apps and websites compete for how much time they take from people’s lives, Time Well Spent hopes to re-structure design so apps and websites compete to help us live by our values and spend time well.”
Harris’ basic thesis is that “our collective tech addiction” results more from the technology itself than “on personal failings, like weak willpower.” Our smart phones, tablets, and computers seize our brains and control us, hence Harris’ call for a “Hippocratic oath” that implores software designers not to exploit “psychological vulnerabilities.” Harris and his colleague Joe Edelman compare “the tech industry to Big Tobacco before the link between cigarettes and cancer was established: keen to give customers more of what they want, yet simultaneously inflicting collateral damage on their lives.”
[I think this analogy is extraordinarily weak. The tobacco industry made a well-documented effort to make their physically deadly products more addictive while there is no compelling evidence of any similarly sinister plot regarding software companies nor or their products deadly. Tobacco will literally kill you while your smart phone will not.]
The social scientific evidence for Harris’ insights began when he was a member of the Stanford Persuasive Technology Lab. “Run by the experimental psychologist B. J. Fogg, the lab has earned a cult-like following among entrepreneurs hoping to master Fogg’s principles of ‘behavior design’—a euphemism for what sometimes amounts to building software that nudges us toward the habits a company seeks to instill.” As a result:
Harris learned that the most-successful sites and apps hook us by tapping into deep-seated human needs … [and] He came to conceive of them as ‘hijacking techniques’—the digital version of pumping sugar, salt, and fat into junk food in order to induce bingeing … McDonald’s hooks us by appealing to our bodies’ craving for certain flavors; Facebook, Instagram, and Twitter hook us by delivering what psychologists call “variable rewards.” Messages, photos, and “likes” appear on no set schedule, so we check for them compulsively, never sure when we’ll receive that dopamine-activating prize.
[Note though that because we may become addicted to technology, and many other things to, doesn’t mean that someone is intentionally addicting you to that thing. For example, you may become addicted to your gym or jogging but that doesn’t mean that the gym or running shoe store has nefarious intentions.]
Harris worked on Gmail’s Inbox app and is “quick to note that while he was there, it was never an explicit goal to increase time spent on Gmail.” In fact,
His team dedicated months to fine-tuning the aesthetics of the Gmail app with the aim of building a more ‘delightful’ email experience. But to him that missed the bigger picture: Instead of trying to improve email, why not ask how email could improve our lives—or, for that matter, whether each design decision was making our lives worse?
[This is an honorable view, but it is extraordinarily idealistic. First of all, improving email does minimally improve our lives, as anyone in the past who waited weeks or months for correspondence would surely attest. If the program works, allows us to communicate with our friends, etc., then it makes our lives a bit better. Of course email doesn’t directly help us obtain beauty, truth, goodness or world peace, if that’s your goal, but that seems to be a lot to ask of an email program! Perhaps then it is a case of lowering our expectations of what a technology company, or any business, is supposed to do. Grocery stores make our lives go better, even if grocers are mostly concerned with profit. I’m not generally a fan of Smith’s “invisible hand,” but sometimes the idea provides insight. Furthermore, if Google or any company tried to improve people’s lives without showing a profit, they would soon go out of business. The only way to ultimately be improve the world is to effect change in the world in which we live, not in some idealistic one that doesn’t exist.]
Harris makes a great point when he notes that “Never before in history have the decisions of a handful of designers (mostly men, white, living in SF, aged 25–35) working at 3 companies”—Google, Apple, and Facebook—“had so much impact on how millions of people around the world spend their attention … We should feel an enormous responsibility to get this right.”
Google responded to Harris’ concerns. He met with CEO Larry Page, the company organized internal Q&A sessions [and] he was given a job that researched ways that Google could adopt ethical design. “But he says he came up against “inertia.” Product road maps had to be followed, and fixing tools that were obviously broken took precedence over systematically rethinking services.” Despite these problems “he justified his decision to work there with the logic that since Google controls three interfaces through which millions engage with technology—Gmail, Android, and Chrome—the company was the “first line of defense.” Getting Google to rethink those products, as he’d attempted to do, had the potential to transform our online experience.”
[This is one of the most insightful things that Harris says. Again, the only way to change the world is to begin with the world you find yourself in, for you really can’t begin in any other place. I agree with what Eric Fromm taught me long ago, that we should be measured by what we are, not what we have. But, on the other hand, if we have nothing we have nothing to give.]
Harris hope is that:
Rather than dismantling the entire attention economy … companies will … create a healthier alternative to the current diet of tech junk food … As with organic vegetables, it’s possible that the first generation of Time Well Spent software might be available at a premium price, to make up for lost advertising dollars. “Would you pay $7 a month for a version of Facebook that was built entirely to empower you to live your life?,” Harris says. “I think a lot of people would pay for that.” Like splurging on grass-fed beef, paying for services that are available for free and disconnecting for days (even hours) at a time are luxuries that few but the reasonably well-off can afford. I asked Harris whether this risked stratifying tech consumption, such that the privileged escape the mental hijacking and everyone else remains subjected to it. “It creates a new inequality. It does,” Harris admitted. But he countered that if his movement gains steam, broader change could occur, much in the way Walmart now stocks organic produce. Even Harris admits that often when your phone flashes with a new text message it hard to resist. It is hard to feel like you are in control of the process.
[There is much to say here. First of all there are many places to spend time well on the internet. I’d like to think that some readers of this blog find something substantive here. I also believe that “mental highjacking,” is a loaded term. It implies an intent on the part of the highjacker that may not be present. Yes Facebook, or something much worse like the sewer of alt-right politics, might highjack our minds, but religious belief, football on TV, reading, stamp collecting, or even compulsive meditating could be construed as highjacking our minds. In the end we may have to respect individual autonomy. A few prefer to read my summaries of the great philosophers, others prefer reading about the latest Hollywood gossip.]
Concluding Reflections – I begin with a disclaimer. I know almost nothing about software product design. But I did teach philosophical issues in computer science for many years in the computer science department at UT-Austin, and I have an abiding interest in philosophy of technology. So let me say a few things.
All technologies have benefits and costs. Air conditioning makes summer endurable, but it has the potential to release hydrofluorocarbons into the air. Splitting the atom unleashes great power, but that power can be used for good or ill. Robots put people out of work, but give people potentially more time to do what they like to do. On balance, I find email a great thing, and in general I think technology, which is applied science, has been the primary force for improving the lives of human beings. So my prejudice is to withhold critique of new technology. Nonetheless, the purpose of technology should be to improve our lives, not make us miserable. Obviously.
Finally, as for young people considering careers, if you want to make a difference in the world I can think of no better place than at any of the world’s high-tech companies. They have the wealth, power and influence to actually change the world if they see fit. Whether they do that or not is up to the people who work there. So if you want to change the world, join in the battle. But whatever you do, given the world as it is, you must take care of yourself. For if you don’t do that, you will not be able to care for anything else either. Good luck.